seabet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by seabet ("seabet", "we", "us", "our"), the operator of the online gaming platform accessible at seabet.win. This Policy applies to all personal data collected, processed, and stored by seabet in connection with the operation of the seabet platform, including data collected through account registration, seabet login activity, gameplay, payment transactions, customer support interactions, and marketing communications.

seabet is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection legislation. We encourage all Members to read this Policy carefully and to contact us at [email protected] if they have any questions.

2. Data Controller

For the purposes of applicable data protection law, seabet is the data controller in respect of personal data collected through the seabet platform. seabet determines the purposes and means of processing personal data as described in this Policy. Contact details for the data controller are provided in Section 14 of this Policy.

3. Personal Data We Collect

seabet collects personal data from Members in the following categories:

Category	Examples	Source
Identity Data	Full legal name, date of birth, MyKad / passport number, nationality	Registration form; KYC submission
Contact Data	Email address, phone number, residential address	Registration form; account settings
Financial Data	Payment method details (e-wallet IDs, bank account references), deposit and withdrawal history	Payment processor; Cashier transactions
Transaction Data	Bet history, game sessions, bonus activity, balance movements	Platform activity
Technical Data	IP address, device type, browser, operating system, session logs	Automated collection
Usage Data	Pages visited, features used, time on platform, game preferences	Automated collection; cookies
Communications Data	Support chat transcripts, email correspondence, survey responses	Customer support interactions

seabet does not collect special categories of personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) except where required by law or expressly consented to by the Member.

4. How seabet Uses Your Personal Data

seabet processes personal data for the following purposes:

• Account registration and management: To create and maintain your seabet account, verify your identity, and provide you with access to the seabet platform via the seabet login system.
• KYC and regulatory compliance: To verify your age (minimum 21 years), identity, and payment method ownership as required under seabet's licensing obligations and applicable anti-money laundering regulations.
• Payment processing: To facilitate deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and other supported payment methods.
• Game provision and platform operation: To provide access to seabet's casino games, live dealer tables, sportsbook, and other platform features.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account compromise, and other security threats to the seabet platform and its Members.
• Responsible gaming: To operate seabet's responsible gaming tools, including deposit limit monitoring, session tracking, self-exclusion enforcement, and at-risk player identification.
• Customer support: To respond to support requests, complaints, disputes, and account queries submitted via live chat or email to [email protected].
• Marketing communications: To send you information about seabet promotions, bonuses, and new features, where you have consented to receive such communications. You may withdraw consent at any time by contacting seabet support.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the seabet platform experience for all Members.
• Legal obligations: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities.

5. Legal Basis for Processing

seabet processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the seabet Member Agreement, including account registration, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable law, including KYC/AML requirements and data retention obligations under gaming regulations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where seabet's legitimate interests are not overridden by your rights;
• Consent: Processing for marketing communications, where your prior consent has been obtained.

6. Sharing Your Personal Data

seabet does not sell your personal data to third parties. seabet may share your personal data with the following categories of recipients:

• Payment service providers: To process deposits and withdrawals. Payment processors receive only the data necessary to complete each transaction.
• Identity verification providers: Third-party KYC service providers engaged to assist in verifying Member identity and age, as required under seabet's licensing obligations.
• Game content providers: Game software providers may receive anonymised technical data necessary to deliver game content to Members.
• Technology and hosting providers: Cloud hosting, content delivery, and cybersecurity service providers engaged to operate and protect the seabet platform infrastructure.
• Regulatory and law enforcement authorities: Where seabet is legally required or authorised to disclose personal data to gaming regulators, tax authorities, or law enforcement agencies.
• Fraud prevention agencies: To detect and prevent fraud and money laundering, seabet may share relevant data with recognised fraud prevention and anti-money laundering screening services.

All third-party service providers engaged by seabet are contractually required to maintain the confidentiality and security of personal data and to process it only on seabet's instructions and for the purposes specified.

7. Data Retention

seabet retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and transaction records: retained for a minimum of five (5) years following account closure, as required by gaming and anti-money laundering regulations;
• KYC documentation: retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Support communications: retained for three (3) years from the date of the last interaction;
• Marketing consent records: retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, seabet will securely delete or anonymise personal data in accordance with its data disposal procedures.

8. Data Security

seabet implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS encryption for all data transmitted to and from the seabet platform;
• Encryption of sensitive data fields at rest;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Two-factor authentication options for seabet Member accounts;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Staff training on data protection and information security obligations.

While seabet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all threats. In the event of a personal data breach that is likely to result in a risk to your rights, seabet will notify you in accordance with applicable regulatory requirements.

9. Your Data Protection Rights

Subject to applicable law, you have the following rights in respect of your personal data held by seabet:

• Right of access: You may request a copy of the personal data seabet holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to seabet's legal retention obligations;
• Right to restriction: You may request that seabet restrict processing of your personal data in certain circumstances;
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact seabet at [email protected]. seabet will respond to valid requests within 30 days. seabet may require you to verify your identity before processing any data subject request.

10. Cookies and Tracking Technologies

The seabet platform uses cookies and similar tracking technologies to provide, secure, and improve the seabet experience. Cookies used by seabet fall into the following categories:

• Strictly necessary cookies: Required for the seabet platform to function, including session management and security features. These cannot be disabled.
• Functional cookies: Enable personalisation features such as remembering your preferred game categories and language settings.
• Analytical cookies: Help seabet understand how Members use the platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant seabet promotions where you have consented. You may opt out of marketing cookies via your browser settings.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the seabet platform.

11. Minors

The seabet platform is strictly for individuals aged 21 years and above. seabet does not knowingly collect personal data from any individual under the age of 21. If seabet becomes aware that personal data has been submitted by a person under 21, that account will be immediately closed and all associated data deleted. If you believe a minor has registered a seabet account, please contact [email protected] immediately.

12. International Data Transfers

seabet's platform infrastructure may involve the transfer of personal data to servers or service providers located outside Malaysia. Where such transfers occur, seabet ensures that appropriate safeguards are in place to protect your personal data, including contractual protections equivalent to applicable data protection standards. By using the seabet platform, you consent to such transfers where they are necessary for the purposes described in this Policy.

13. Changes to This Privacy Policy

seabet reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Members via email to the registered address or by a prominent notice on the seabet platform prior to the changes taking effect. The "Last updated" date at the top of this Policy reflects the most recent revision. Your continued use of the seabet platform after the effective date of any update constitutes your acceptance of the revised Policy.

14. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or seabet's handling of your personal data, please contact the seabet Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on the seabet platform

seabet will acknowledge privacy-related enquiries within 72 hours and provide a substantive response within 30 days. If you are not satisfied with seabet's response to your complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.